I am writing to complain about the poor facilities in your mall. This is to imporm you about the inconvenience faced by the employees and the customers because

I am writing to complain about the poor facilities in your mall. This is to imporm you about the inconvenience faced by the employees and the customers because of poor conditions. Our repeated verbal about the inadequate air conditioning units in your mall have yielded no results. I am sure you can understand how this can affect the workers and the customers.
l request you to kindly look into the problem immediately and take suitable action.

1). What is the complaint about?
2). What should be added in the mall?
3). Did the writer complain before? How do you know?
4). What will happen if the customer service manager ignores the complaint again?
5). What does the writer recommend?
Help me ya guys